Refund policy
Last updated: September 2026
This Refund & Return Policy applies to every purchase from 3Point Precision LLC, doing business as Headline and The Locker by Headline ("Headline," "we," "us," or "our"), whether online at shopwithheadline.com, on rips.shopwithheadline.com, in store at The Locker by Headline, or on a live-stream platform. By purchasing, you agree to it.
1. The short version
Trading cards and collectibles are unique, condition-sensitive, and change in value quickly. Because of that, all sales are final unless this policy specifically says otherwise. We do not offer returns, refunds, or exchanges for buyer's remorse, market price changes, or a hit you hoped for and did not get.
2. Final-sale items
The following are final sale and cannot be returned, refunded, or exchanged:
- Live break spots of any format (random, pick-your-team, draft, hybrid, etc.) and the cards pulled from them
- Sealed product (boxes, cases, packs, tins, blasters, etc.), including preorders once fulfillment has begun
- Any sealed product that has been opened. Once the factory seal, shrink wrap, or pack is broken, the product is final sale with no exceptions.
- Raw and graded singles, memorabilia, and Headline-branded repacks
- Digital Rips packs once you begin revealing a pack's cards (see section 5)
- Grading submissions once your cards have been shipped to the grading company, and consignment submissions once your cards have shipped to the consignment partner
- Buyback and buy-offer transactions once completed
- Store credit, memberships, and any digital or intangible service
- Items marked "final sale," clearance, or sold as-is
3. Condition, value, and descriptions
Condition is subjective. Unless a listing specifically states a professional grade or a written condition guarantee, our condition descriptions and photos are our honest opinion and are not a guarantee of centering, corners, edges, surface, or future grading results. Sealed product is sold as packaged by the manufacturer; we do not open, inspect, or guarantee the contents, and we do not guarantee any hit, autograph, parallel, or redemption. Manufacturer defects and redemption fulfillment must be handled with the manufacturer.
The market value of trading cards and collectibles can go up or down at any time. A change in value after purchase is never grounds for a refund.
4. Cancellations
Once an order is placed, we begin processing it quickly, and cancellations are not guaranteed. If you need to cancel, email support@shopwithheadline.com right away. We may cancel and refund an order at our discretion if fulfillment has not begun, but we cannot cancel once an order has been packed, shipped, pulled from a break, revealed, or otherwise fulfilled. Break spots cannot be cancelled once purchased. Refunds for approved cancellations go back to the original payment method or, if you paid with store credit, back to store credit.
5. Digital Rips (digital repacks)
Digital Rips packs contain real, physical cards that are sealed and cryptographically committed before sale. Once you begin revealing a pack's cards, the purchase is final and cannot be refunded or exchanged. If you purchased a pack and have not revealed any of it, contact us before revealing; we may cancel and refund at our discretion.
After a card is revealed you have a 72-hour window to choose Ship It (we ship the physical card to you) or Sell Back (you accept the sell-back offer shown at reveal and receive that amount as Headline store credit). If you do not choose before the window ends, the card automatically sells back at its full offer and the credit is added to your account. Sell-back offers are Headline's offer at the time of reveal, not a market appraisal, and a selection (or an automatic sell-back) cannot be reversed. Displayed card values on the Rips site are good-faith estimates for information only. The Pack Terms on rips.shopwithheadline.com also apply; if they conflict with this policy on a Rips-specific point, the Pack Terms control.
6. Damaged, wrong, or missing items
We will make it right if we shipped the wrong item, an item is missing, or an item was damaged in transit. Contact us within 72 hours of the delivery scan with photos of the packaging and the item, and keep all packaging. Depending on the situation and any shipping protection purchased, we will send the correct item, replace it, issue store credit, or refund. See our Shipping Policy for carrier-claim steps and insurance details.
The following are not "damage" claims and do not qualify: manufacturer defects (print lines, chipping, factory edge or corner wear, off-center cuts, surface issues), condition disagreements on items sold as-is or raw, cards that arrive in the condition shown on stream, and claims made after the 72-hour window.
7. Apparel and merchandise
Unworn, unwashed apparel with tags attached may be exchanged for another size or store credit within 14 days of delivery. No cash refunds. If a replacement size is unavailable, we issue store credit. Return shipping is your responsibility unless the item was defective or we shipped the wrong item.
8. Store credit and Locker Rewards
Store credit issued by Headline (including sell-back credit, buyback credit, Locker Rewards, promotional credit, and credit issued in place of a refund) is not redeemable for cash, is non-transferable, and is tied to the customer account it was issued to. Purchases made with store credit are refunded, if at all, as store credit. Rewards or credit earned on an order that is later refunded, cancelled, or charged back will be reversed. Full store credit terms are in our Terms of Service.
9. Grading and consignment
Grading fees are final once your cards ship to the grading company. Headline is not responsible for grades, prescreen decisions, rejections, turnaround times, or damage that occurs while cards are in a grading company's possession, and we cannot refund grading fees once a card is in their hands. Consignment submissions are final once your cards have shipped to our consignment partner; sale results, fees, and payouts are governed by that partner's policies. See our Terms of Service.
10. In-store purchases
Purchases at The Locker by Headline follow this same policy. Please inspect items before you leave the store; in-store purchases are final once you leave.
11. Chargebacks and abuse
If you have a problem with an order, contact us first; we resolve most issues quickly. Filing a chargeback on a valid final-sale purchase, a break spot you received, a revealed Digital Rips pack, or a service we performed is a breach of this policy. We will contest such disputes with our records (including stream footage, tracking, reveal logs, and account activity), and we may suspend or close accounts, cancel pending orders, forfeit store credit and rewards, and pursue recovery of amounts owed plus costs. We also reserve the right to refuse future service to anyone who abuses this policy.
12. How refunds are issued
Approved refunds go to the original payment method, or to store credit if you paid with store credit or chose credit. Refunds typically appear within 5–10 business days depending on your bank. Original shipping charges are not refunded unless we made an error.
13. Changes to this policy
We may update this policy at any time by posting the new version here. The version posted when you purchase applies to that purchase.
14. Contact
support@shopwithheadline.com · The Locker by Headline, 13036 N Dale Mabry Hwy, Tampa, FL 33618