Refund policy

REFUND POLICY

Effective Date: December 2025

This Refund Policy (“Policy”) governs all purchases made through 3Point Precision LLC, including its subsidiaries Headline Breaks LLC (DBA “Headline Breaks”) and The Locker Tampa LLC (DBA “The Locker by Headline”) (collectively, “Headline,” “we,” “us,” or “our”).
By placing an order with Headline, you acknowledge and agree to the terms below.

1. All Sales Are Final

Due to the nature of trading cards, sealed product, live breaks, collectibles, consignment services, and grading submissions, ALL SALES ARE FINAL.
Headline does not accept returns, cancellations, exchanges, or refunds under any circumstances unless explicitly stated in this Policy.

This applies to all purchases, including:

  • Live break spots (random, PYT, draft, hybrid, etc.)
  • Cards pulled during breaks
  • Raw or graded singles
  • Sealed trading card products (“sealed wax”)
  • Authenticated memorabilia
  • Headline-branded repacks
  • In-store purchases
  • Grading submissions
  • Consignment submissions
  • Apparel and merchandise (unless defective as outlined below)

Every product sold is unique, condition-sensitive, and often part of a time-sensitive break or release. Once purchased, the item is considered final and cannot be reversed.

2. Live Breaks — Strict No Cancellation Policy

Live break purchases are non-refundable and cannot be canceled for any reason.

By purchasing a break spot, you agree that:

  • Team/spot assignments are binding and final.
  • Randomizations cannot be appealed or rerun.
  • Break results determined on-stream are conclusive.
  • Breaks may begin earlier or later than scheduled.
  • Failure to watch the break does not qualify for cancellation.

All cards associated with your purchased break spot will be shipped according to the break listing.

3. Sealed Product — No Returns, No Guarantees

All sealed product sales are final.

  • No returns or exchanges
  • No condition, centering, autograph, or hit guarantees
  • Manufacturer defects must be handled directly with the manufacturer
  • Packaging flaws, print lines, or production errors are not grounds for refunds

Headline is not responsible for outcomes of sealed products purchased.

4. Singles, Memorabilia & Repack Products

Sales of singles, graded cards, memorabilia, and Headline-branded repacks are final.

These products are condition-sensitive and unique.
All sales are final once the item is purchased.

5. Apparel & Merchandise

Apparel may be exchanged only, subject to the following conditions:

  • Must be unworn and unwashed
  • Must have all tags attached
  • Must be in original condition
  • Exchange request must be submitted within 14 days of delivery

No refunds are issued for apparel.
If the correct size or item is unavailable, store credit may be issued at Headline’s discretion.

6. Damaged or Incorrect Items (Shipping Damage Only)

If an order arrives damaged due solely to carrier mishandling, or if you receive the incorrect item:

  1. Contact support@shopwithheadline.com within 72 hours of delivery.
  2. Provide photos of the packaging and item.

Qualifying cases include:

  • Wrong item shipped
  • Shipping carrier damage
  • Missing items from shipment

Manufacturer defects, print lines, edge wear, surface flaws, or production issues do NOT qualify under this section and must be addressed with the manufacturer.

Claims submitted after 72 hours will not be accepted.

7. Grading & Consignment Services — Final & Non-Refundable

Grading Submissions

All grading submissions are final once submitted.
Headline is not responsible for:

  • Grades assigned by CGC or other grading agencies
  • Grading outcomes
  • Turnaround times
  • Damages caused by third-party graders

Consignment Submissions

All consignment submissions are final and non-refundable once accepted.
Consigned items cannot be returned unless Headline declines the submission.

8. Chargebacks, Payment Disputes & Fraud Prevention

Headline maintains a zero-tolerance policy for fraudulent chargebacks and disputes.

By purchasing from Headline, you agree that:

  • Chargebacks for any final sale item are prohibited
  • Attempting to reverse payment for a completed break, consignment, or grading service constitutes fraud
  • Fraudulent disputes may result in:
    • Permanent removal from all Headline platforms
    • Referral to collections
    • Recovery of fees, damages, and legal costs
    • Legal action to enforce this Policy

9. In-Store Purchases

All in-store sales made at The Locker by Headline follow the same refund rules as online transactions.

Sealed products, singles, memorabilia, grading drop-offs, and consignment drop-offs are non-refundable.

Apparel exchanges follow the Apparel Policy above.

10. Shipping Issues Are Not Refundable

Headline is not responsible for:

  • Lost or stolen packages
  • Carrier delays
  • Misdelivery
  • Weather impacts
  • Customs delays
  • Carrier damage

Once a package is scanned by the carrier, liability transfers to the carrier.

Customers must file claims directly with USPS, UPS, or FedEx.

Refunds are not issued for shipping-related issues.

11. Changes to This Policy

Headline reserves the right to update or modify this Refund Policy at any time.
Changes will be posted on this page.
Continued use of our services constitutes acceptance of the updated Policy.

12. Contact Information

For questions regarding this Refund Policy, contact us at:
support@shopwithheadline.com