Shipping policy
Last updated: September 2026
This Shipping Policy covers orders shipped by 3Point Precision LLC, doing business as Headline and The Locker by Headline ("Headline," "we," "us," or "our"). By placing an order, you agree to it. Our Refund Policy and Terms of Service also apply.
1. Processing times
Processing time is the time it takes us to pack and hand your order to the carrier. It is separate from transit time.
- Singles, sealed product, supplies, and merchandise: usually 1–3 business days.
- Live break cards: usually packed within 24–72 hours after the break ends. Break cards may be held and combined into one shipment at our discretion, and shipping timelines can vary with the number of cards and event volume.
- Digital Rips cards you "Ship It": shipped after your selection is made; multiple selections may be combined into one shipment.
- Graded cards returning from PSA or CGC: shipped or made available for pickup after the grading company returns them to us and any outstanding balance is paid.
- Preorders and future-release products: ship after we receive the product from the manufacturer or distributor. Manufacturer release dates are estimates and can change without notice.
Processing may take longer during product launches, holidays, promotions, and high-volume periods. We will do our best to communicate delays, but processing estimates are not guarantees.
2. Carriers and delivery estimates
We ship with USPS, UPS, FedEx, and other reputable carriers. Delivery estimates shown at checkout come from the carrier and are estimates only. Once a package is accepted by the carrier, transit times, delays, misdelivery, and carrier handling are outside our control, and we are not responsible for carrier delays.
3. Tracking
You will receive a tracking number by email when your order ships. Please monitor your tracking and respond to any carrier notices (for example, a hold at a facility or a required signature). Packages returned to us because a carrier notice was not answered may be reshipped at your cost.
4. Shipping address
You are responsible for entering a complete and correct shipping address at checkout. We ship to the address on the order. If a package is delivered to an incorrect or incomplete address that you provided, we are not responsible for replacing or refunding it. If you notice an address error, contact us immediately; we can only change an address before the order ships, and we cannot reroute a package after the carrier has it. Packages returned to us as undeliverable may be reshipped for an additional shipping charge.
5. Lost, stolen, or damaged in transit
When the carrier accepts a package, risk of loss passes to the carrier and, on delivery, to you. Here is how we handle problems:
- Damaged on arrival: email support@shopwithheadline.com within 72 hours of the delivery scan with clear photos of the outer box, packing materials, and the item. Keep all packaging until the issue is resolved. We will help you file a carrier claim, and where the shipment was insured we will file it ourselves. Resolution depends on the carrier's claim decision and the shipping protection purchased.
- Lost or stolen: if tracking shows delivered but you did not receive it, first check with household members, neighbors, and your local carrier office, then contact us within 5 days of the delivery scan. If tracking stops moving for more than 7 days, contact us and we will open a trace with the carrier. We are not responsible for packages marked delivered by the carrier or for theft after delivery, but we will assist with the carrier claim.
- Insurance: standard shipping does not include declared-value insurance unless it is offered and purchased at checkout, offered on the product page, or requested through our Break Shipping & Insurance Request page within 24 hours after a break ends. Where insurance was purchased or included, we will process the claim and, if it is approved, refund or replace the item up to the insured value.
Claims submitted after these windows, or without photos or documentation we reasonably request, may not be accepted. We are not obligated to replace or refund items lost or damaged in transit outside an approved carrier or insurance claim.
6. Wrong or missing items
If we shipped the wrong item or something is missing from your order, contact us within 72 hours of delivery with photos of the packing slip and contents. Keep everything as received. We will make it right by sending the correct item, and we may ask you to return the incorrect item with a prepaid label we provide.
7. Break shipping
Break cards are packed as-is, based on the condition shown on stream when they were pulled. Manufacturer defects (print lines, chipping, off-center cuts, surface issues) are not shipping damage and are not our responsibility. Expedited or insured break shipping must be requested within 24 hours after the break ends through our Break Shipping & Insurance Request page. We choose packaging methods for protection and efficiency.
8. Local pickup
Orders selected for pickup at The Locker by Headline (13036 N Dale Mabry Hwy, Tampa, FL 33618) will be held for pickup after you receive a "ready" notification. Please bring a photo ID and your order confirmation. Orders not picked up within 30 days may be shipped to the address on file at your cost or treated as abandoned.
9. Signature and high-value orders
For higher-value orders we may require signature confirmation, ship with an upgraded method, split shipments, or verify your identity before shipping. These steps protect both you and Headline against fraud and transit loss.
10. International shipping
Where we offer international shipping, you are responsible for all customs fees, duties, taxes, and clearance delays. We are not responsible for shipments held, delayed, or seized by customs, and international delivery estimates are not guaranteed. Refused or unclaimed international packages may not be refunded.
11. Changes to this policy
We may update this policy at any time by posting the new version here. The version posted when you place an order applies to that order.