Shipping policy

SHIPPING POLICY

Effective Date: December 2025

This Shipping Policy (“Policy”) governs the shipment of products purchased from 3Point Precision LLC, including its subsidiaries Headline Breaks LLC (DBA “Headline Breaks”) and The Locker Tampa LLC (DBA “The Locker by Headline”) (collectively, “Headline,” “we,” “us,” or “our”).

By placing an order with Headline, you agree to the terms outlined below.

1. Order Processing Times

Live Breaks:

Cards pulled during live breaks are processed and prepared for shipment within 24–72 hours following the completion of the break, unless otherwise communicated due to volume or special release events.

Singles, Sealed Product, Apparel, and Merchandise:

Orders are typically processed within 1–3 business days.

Consignment Sales:

Consignment items are shipped only after payment has been collected and verified.

Processing times may be extended during product launches, promotions, holidays, or high-volume periods.

Headline reserves the right to adjust processing times at any moment without notice.

2. Shipping Methods & Delivery Estimates

We ship using major carriers including:

  • USPS
  • UPS
  • FedEx

Delivery estimates shown at checkout are provided by the carrier and are not guaranteed by Headline.

Once your order has been handed to the carrier:

  • Transit times
  • Delays
  • Misdelivery
  • Loss
  • Damage
  • Theft

are outside of Headline’s control.

Customers agree not to hold Headline liable for carrier delays, errors, or failures.

3. Tracking Information

A tracking number is emailed to the customer once an order is shipped.

Customers are solely responsible for:

  • Monitoring tracking updates
  • Providing accurate and complete shipping information
  • Responding to delivery notices or carrier communications

Headline is not responsible for packages delivered to incorrect addresses provided by the customer.

4. Shipping Address Issues

If an incorrect or undeliverable address is entered at checkout:

  • Headline is not responsible for replacing or refunding the order
  • Additional shipping fees may apply for re-delivery (if possible)
  • Packages returned to sender may incur re-shipping fees

Headline cannot reroute packages after they have been accepted by the carrier.

5. Loss, Theft, or Damage in Transit

Once an order is scanned as accepted by the carrier, the carrier assumes all liability.

Headline is not responsible for:

  • Lost packages
  • Stolen packages
  • Carrier misdelivery
  • Weather-related delays
  • Carrier handling damage

Customers experiencing delivery issues must file a claim directly with the carrier.

Headline may provide documentation upon request but is not obligated to replace or refund products lost or damaged during transit.

6. Shipping for Break Cards (Special Conditions)

By participating in a break, you acknowledge:

  • Shipping timelines may vary based on break format, number of cards, and event volume
  • Cards are shipped as-is, based on condition when pulled on stream
  • Manufacturer defects are not Headline’s responsibility
  • Break cards may be combined into one shipment at our discretion
  • Additional fees may apply for expedited or international shipping requests

Headline reserves the right to adjust packaging methods for protection and operational efficiency.

7. International Shipping

International customers are responsible for:

  • Customs fees
  • Import duties
  • Taxes
  • Clearance delays

Headline is not responsible for shipments held, delayed, or seized by customs authorities.

International transit estimates are not guaranteed.

8. Signature Confirmation & High-Value Shipments

For orders exceeding certain value thresholds (as determined by Headline), we may:

  • Require signature confirmation
  • Upgrade shipping methods
  • Split shipments
  • Require identity verification before release

These measures protect both the customer and Headline from fraud and transit risk.

9. Shipping Errors by Headline

If Headline makes an error (e.g., incorrect item shipped), customers must notify us within 72 hours of delivery.

To qualify for correction:

  • Package must be unopened and unaltered
  • All items must be returned in original condition
  • Headline will provide instructions for resolution

Failure to notify within 72 hours voids the claim.

10. No Returns Due to Shipping Issues

Shipping-related issues do not qualify for returns or refunds, including:

  • Transit delays
  • Missed delivery windows
  • Weather delays
  • Carrier routing mistakes
  • Lost or stolen packages

These are the responsibility of the carrier.

11. Changes to This Policy

Headline reserves the right to update or modify this Shipping Policy at any time.
Continued use of Headline services constitutes acceptance of the updated Policy.

12. Contact Information

For shipping-related questions, contact:
support@shopwithheadline.com